PRISM – Terms & Conditions

1. Who We Are

PRISM is owned and operated by:

LGBTQiA Health (Pty) Ltd
Registered in the Republic of South Africa
Business location: Durban, KwaZulu-Natal

PRISM exists to provide supportive, reflective, and educational experiences not diagnosis, not treatment, not control.

2. What PRISM Is (and Is Not)

PRISM is:

• A supportive, reflective, non-judgmental digital space
• An educational and self-understanding platform
• A tool for personal insight, grounding, and gentle guidance

PRISM is not:

• A medical service
• A mental health clinic
• A crisis intervention service
• A replacement for therapy, counselling, or emergency care

Nothing on PRISM should be understood as medical, psychological, psychiatric, or legal advice.

3. Eligibility & Use

You must:

• Be 13 years or older to use PRISM
• Use the Platform lawfully and respectfully
• Use PRISM for personal, non-commercial purposes only

We reserve the right to suspend or terminate access if these Terms are violated.

4. Account & Anonymity

PRISM is built with privacy first.

• Accounts may be created using minimal information (email/password or equivalent)
• You are responsible for keeping your login details secure
• You may delete your account at any time using in-app controls
• Once deleted, your data is permanently removed, except where retention is legally required.

We cannot recover deleted accounts.

5. AI-Powered Features

PRISM uses AI-based systems to provide reflections, prompts, and conversational support.

Important boundaries:

• AI responses are not human
• AI does not diagnose
• AI does not provide crisis intervention
• AI outputs are informational and reflective only

You understand and accept that:

• AI may be imperfect
• AI responses should not be relied upon for medical or emergency decisions

6. Crisis & Emergency Disclaimer

PRISM is not designed for emergencies.

If you are in immediate danger or experiencing a crisis:

• Contact local emergency services
• Reach out to a trusted person
• Use recognised crisis hotlines in your country

PRISM may provide resources, but cannot intervene.

7. Paid Features & Subscriptions

Some features of PRISM may be free. Others may require payment.

By purchasing a paid feature or subscription, you agree that:

• Prices are clearly displayed before purchase
• Payments are processed via secure third-party providers
• Subscriptions renew automatically unless cancelled
• Refunds are subject to applicable consumer laws and platform policies

You can manage or cancel subscriptions through your account settings.

8. Intellectual Property

All content on PRISM including text, design, prompts, branding, and software belongs to LGBTQiA Health (Pty) Ltd or its licensors.

You may not:

• Copy
• Reproduce
• Sell
• Reverse-engineer
• Redistribute

...any part of PRISM without written permission.

9. Acceptable Use

You agree not to:

• Harass, threaten, or harm others
• Attempt to identify or deanonymise users
• Upload malicious code or misuse the Platform
• Use PRISM for political manipulation, exploitation, or abuse

PRISM is a safe space not a free-for-all.

10. Data & Privacy

Your privacy matters.

Use of PRISM is also governed by our Privacy Policy, which explains:

• What data we collect
• Why we collect it
• How it is stored and protected
• Your rights under South African law (POPIA)

We do not sell personal data.

11. Limitation of Liability

To the maximum extent permitted by law:

LGBTQiA Health (Pty) Ltd is not liable for:

• Decisions you make based on PRISM content
• Emotional distress arising from personal reflection
• Interruptions, bugs, or data loss
• Third-party services or links

You use PRISM at your own discretion.

12. Changes to the Platform or Terms

We may:

• Update features
• Modify or discontinue parts of PRISM
• Update these Terms when necessary

When changes are material, we’ll make reasonable efforts to notify users.

Continued use = acceptance.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be subject to South African jurisdiction.